Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us, FiddlerCrab UG (haftungsbeschränkt), Balbronner Straße 4, 14195 Berlin, Germany, email hello@fiddlercrab.eu, telephone +49 30 69204740, of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees because of the reimbursement. Any licence code issued to you under the withdrawn contract must no longer be used.

Early expiry for digital content

Your right of withdrawal expires when we begin delivering the licence code, if you have expressly agreed that we start before the end of the withdrawal period and have confirmed that you know you thereby lose your right of withdrawal. At checkout you give both statements separately; neither is preselected. We confirm them in the order confirmation we send you by email. Your statutory rights for defects are unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To FiddlerCrab UG (haftungsbeschränkt), Balbronner Straße 4, 14195 Berlin, Germany, email hello@fiddlercrab.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.